Extraordinary Circumstances Form

PhillipCapital Menkul Değerler A.Ş. aims to maintain business continuity with minimal interruption during emergencies, continue meeting customer needs even under the most adverse conditions, and conduct its operations and services while giving the highest priority to employee safety, public and employee health, and the protection of the environment and property. Business continuity has been planned through the measures taken and infrastructure established.

FIX API Systems

Orders are transmitted to the exchange through the Head Office and the exchange colocation centers. These structures operate as backups for one another.

Remote Access Systems

This system is located at our institution's headquarters and is open for daily use. It serves as a backup structure that can be actively used in the event of a problem with the electronic order transmission system. In addition to the remote access system, orders can also be transmitted by phone through a small number of exchange representatives. These systems have been planned as a backup to the electronic order transmission system for use in emergency situations.

Takasbank and Central Securities Depository Connections

In the event of an extraordinary problem with our existing computer systems, computers allocated within Takasbank and MKK are used.

BIST VIOP Connections

For transactions carried out electronically on the futures exchange, a passive backup structure has been established that will continue to operate from a different location in the event of a problem with the existing computer systems.

Recording of Exchange Transaction Ledgers

In the event of a problem with the BIST internet system, the Exchange Transaction Ledger, which cannot be obtained electronically, is obtained as a document from the exchange by the exchange transactions unit at the end of the day.

Overseas Transactions

Head Office Customer Support Unit Connections

In the event of a problem with the internet system, uninterrupted service can be provided through the Head Office Central Customer Support Unit (for equity and VIOP transactions via 0212 239 10 00, and for Overseas Market transactions via 0212 239 10 00 (PHC) lines).

Branch Connections

In the event that a branch is unable to provide service due to local reasons, transactions can be carried out through the Head Office.

The primary copies of our institution's main computer systems are located at the Head Office Center, and system backups are located at the Colocation Center. In the event of problems occurring in the central systems, operations can continue through the colocation systems.

All records that we are required to keep under applicable legislation are maintained electronically at the Head Office and the colocation center.

We have service level agreements with our critical-process suppliers, and these agreements contain SLA clauses with action plans regarding 'the management of risks within the scope of outsourced services'.

The information, documents and records mentioned above are retained by our institution for the periods specified in CMB Communiqué No. III-45.1 and other applicable legislation.

Customer Communication and Service Continuity

Even in an emergency, customers may contact PhillipCapital Menkul Değerler A.Ş. through the same channels used under normal conditions. Existing telephone numbers and email addresses will remain valid, and based on instructions submitted through these channels:

• All types of wire transfer and EFT transactions,
• The buying and selling of capital market instruments and the placing of orders for all other related transactions,

can be carried out without causing any interruption or disruption, in the same manner as under normal conditions, and without causing any harm to customers. If requested by the customer, the detailed Emergency and Contingency Plan document can be provided to the customer by our institution.

The customer declares that they have read this form and that they know and accept all matters specified in the form.